Shipping Policy

WHEN WILL MY ORDER SHIP?

Movemate orders will be shipped within 3-5 business days of the date the order is placed through our website.

All products ordered will be delivered to the shipping address you provide. If Movemate provides an expected shipping date, such date is an estimate, cannot be guaranteed and is subject to change. Movemate shall not be liable for any change in such expected shipping date.

WHAT HAPPENS AFTER MY ORDER IS SHIPPED?

Once your order is shipped, you will receive a confirmation email, including tracking information. 

DO I HAVE TO PAY FOR SHIPPING?

  • Shipping is not included in the price of Movemate due to the vastly variable costs associated with shipping Movemate Products across North America and the rest of the world.
  • You will have the option to select shipping options at check out to ensure you find what suits you best.

HOW DOES SHIPPING WORK IF I DECIDE TO RETURN MY ORDER?

30-DAY TRIAL OFFER
  • To initiate a return, please contact our Member Support Team to start the process and get a pre-paid shipping label to ship your Product back.
  • Once we receive the board, we will inspect the board to ensure the product is in "like-new" condition before processing your net refund minus shipping costs incurred.
  • Refunds may take 7-9 business days to appear in your account and are only available for buyers in the USA and Canada.

Due to the nature of the product, shipping fees paid to deliver and return your Movemate Product are non-refundable.

To learn more about Movemate’s 30-Day Trial Offer, please click here.

WARRANTY CLAIM
  • If a defect claim is successfully approved under the terms of the Limited Warranty, you will receive a pre-paid label to ship the Product back to our facility.
  • Once the product is received, Movemate will then address the matter by fixing the defect, replacing the part or replacing the entire Product.
  • Then, Movemate will send your refurbished or replacement Product back to a shipping address of your choice.
  • If a defect claim is successfully approved, and you choose to return the board instead of having it repaired or replaced, you will receive a full refund, including any shipping costs. 

Shipping costs for approved warranty claims associated with returning and redelivery of your Movemate Product will be covered by Movemate.

To learn more about Movemate’s Limited Warranty, please click here.