30-Day Money-Back Guarantee
We know you'll love your Movemate experience and are excited to try it for yourself. If you then decide it's not for you, no problem. We'll pay to have the board shipped back and give you a full refund!
30-DAY TRIAL OFFER TERMS AND CONDITIONS
Movemate is offering Members who qualify the opportunity to purchase their first new Movemate Board ("Product") with peace of mind. If you are eligible for our 30-Day Money-Back Guarantee ("Trial Offer"), you will be able to try your new Product within 30 days of delivery. If you're not satisfied with your Movemate experience, simply reach out to our Member Support Team within 30 days of delivery, and we'll coordinate the return of your Product for a full refund.
WHO IS ELIGIBLE FOR THE TRIAL OFFER?
- First-time purchasers of any new Product.
- Buyers situated in the USA and Canada.
- International buyers situated outside USA and Canada are not eligible.
WHAT IS REFUNDABLE?
Your Movemate Product, provided it is returned in 'like-new' condition within 30 days after delivery.
Movemate reserves the right to make a reasonable deduction for use if your Movemate Product is not in 'like-new' condition, as determined by Movemate at its reasonable discretion. In the event of substantial damage to the Movemate Product, Movemate reserves the right to refuse a refund.
HOW TO REQUEST A RETURN?
- To initiate a return, please contact our Member Support Team to start the process and get a pre-paid shipping label to ship your Product back.
- Once we receive the board, we will inspect the board to ensure the product is in "like-new" condition before processing your net refund minus shipping costs incurred.
- Refunds may take 7-9 business days to appear in your account and are only available for buyers in the USA and Canada.
Please contact our Member Support Team by clicking here.
TRIAL OFFER DOES NOT APPLY TO THE FOLLOWING:
- More than one individual Movemate Product per Customer.
- Movemate Product returned with excessive wear and tear.
- In the United States, Trial Offer is not offered to deliveries in Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, and ferry-only accessible locations.
To learn more about Movemate’s Return Policy, please click here.